Privacy Policy

Last Updated: October 1, 2025

TechMate Guidance Pro (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our mobile application.

Information We Collect

Information You Provide

  • Account registration information (e.g., email address)

  • Subscription and payment details (securely processed by Google Play; we do not store card information)

  • Support inquiries and feedback you submit

  • HVAC diagnostic data you input into the app (stored locally unless you export)

Automatically Collected Information

  • Device information (model, operating system version)

  • App usage statistics and performance data

  • Crash reports and error logs

  • Anonymous analytics data

How We Use Your Information

We use your information to:

  • Provide and maintain the TechMate Guidance Pro service

  • Process subscription payments and manage your account

  • Improve app functionality and user experience

  • Provide customer support

  • Send important service updates and notifications

  • Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

  • With service providers who assist in app functionality (e.g., Google Play, payment processors)

  • When required by law, regulation, or legal process

  • To protect our rights, property, or safety

  • With your explicit consent

Data Security

We use industry-standard safeguards, including:

  • Encryption of data in transit and at rest

  • Secure server infrastructure

  • Regular security audits

  • Limited access controls for authorized personnel only

Data Retention

We retain your personal information only as long as necessary to provide services or comply with legal obligations. You may request deletion of your account and associated data at any time.

Your Rights

You have the right to:

  • Access and review your personal information

  • Correct inaccurate data

  • Delete your account and associated data

  • Opt out of marketing communications

  • Request data portability (where applicable by law)

Children’s Privacy

TechMate Guidance Pro is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

If material changes are made, we will notify users via in-app notice or email. Continued use of the app after changes indicates acceptance.

Contact Us

For privacy questions or concerns:
📧 Email: privacy@tmguidancepro.com
🌐 Website: https://tmguidancepro.com