🔐 Privacy Policy

TechMate Guidance Pro
Last Updated: January 2026

TechMate Guidance Pro (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how information is collected, used, stored, and protected when you use our mobile application and related services.

By using TechMate Guidance Pro, you agree to the practices described below.

📊 Information We Collect

Personal Information

We may collect limited personal information to operate and improve the app:

  • Email address (used for authentication)

  • Name (from Google or Apple Sign-In)

  • Subscription status

  • Device information (used for app optimization and performance)

Diagnostic & Usage Data

To provide accurate HVAC diagnostics and improve reliability, we may collect:

  • HVAC system readings and configurations

  • Diagnostic results and historical data

  • App usage statistics

  • Crash reports and performance metrics

⚙️ How We Use Your Information

Collected information is used to:

  • Deliver HVAC diagnostic features

  • Manage subscriptions and user accounts

  • Improve app stability, accuracy, and performance

  • Send important updates and notifications

  • Provide customer support

  • Maintain security and prevent fraud or misuse

We do not sell or rent your data to third parties.

🔒 Data Storage & Security

We take data protection seriously and use industry-standard safeguards:

  • Data encrypted in transit and at rest

  • API keys stored securely in device keychains

  • Local data stored on your device

  • Optional cloud sync available for Pro users only

  • No unauthorized third-party data sharing

🤝 Third-Party Services

TechMate Guidance Pro integrates with trusted third-party providers:

  • Google Sign-In – authentication

  • Apple Sign-In – authentication

  • Google AdMob – ads for free users

  • Google Play – subscriptions & payments

  • AI Providers (OpenAI, Anthropic, Google AI) – optional AI-assisted diagnostic validation

These services may collect information according to their own privacy policies.

🧾 Your Privacy Rights

You have full control over your data. You may:

  • Access your personal information

  • Request account and data deletion

  • Export diagnostic history

  • Opt out of analytics

  • Manage notification preferences

Requests can be made at any time through our support channels.

🚫 Children’s Privacy

TechMate Guidance Pro is intended for users 18 years and older. We do not knowingly collect data from children.

🔄 Policy Updates

We may update this Privacy Policy as the app evolves. Any changes will be posted in-app and reflected on this page with a revised date.

📬 Contact Us

For questions or privacy concerns, contact us at:

✅ Compliance

We comply with applicable privacy regulations, including:

  • GDPR (European Union)

  • CCPA (California)

  • PIPEDA (Canada)

  • Industry-standard security practices

🗂️ Data Retention

  • Account data: retained while the account is active

  • Diagnostic history: retained up to 2 years (Pro users)

  • Analytics data: retained up to 14 months

  • Deleted accounts: fully removed within 30 days

By continuing to use TechMate Guidance Pro, you acknowledge and agree to this Privacy Policy.